Privacy Policy

1. Introduction

Windholz Double Reeds, a brand of Mo.Du.Lar GmbH ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our online store.

This Privacy Policy complies with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or place an order
• Subscribe to our newsletter or marketing communications
• Contact us with questions or feedback
• Participate in surveys or promotions

Personal Information: This includes your name, email address, billing and shipping addresses, phone number, and payment information.

Order Information: Details about products you purchase, order history, and preferences.

Technical Information: We automatically collect certain technical data when you visit our website, including IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
• Communication: To send transactional emails (order confirmations, shipping notifications) and, with your consent, marketing communications
• Payment Processing: To process payments securely through our payment provider
• Account Management: To maintain your account and order history
• Improvement: To analyze website usage and improve our products, services, and customer experience
• Legal Compliance: To comply with legal obligations and protect our rights

4. Data Storage and Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 10 years in compliance with Swiss commercial law.

Data Location: Your data is stored on secure servers. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Your Rights

Under Swiss data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Deletion: You can request deletion of your personal data, subject to legal retention requirements
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to certain types of data processing, including marketing communications
• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@windholz.io

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content.

Essential Cookies: Necessary for the website to function properly, including shopping cart functionality and secure login.

Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

7. Third-Party Services

We work with trusted third-party service providers to operate our business:

• Stripe: Payment processing services. Stripe handles credit card information according to PCI-DSS standards. See Stripe's privacy policy at stripe.com/privacy
• Brevo (formerly Sendinblue): Email communications and marketing services. See Brevo's privacy policy at brevo.com/legal/privacypolicy
• Shipping Providers: We share necessary delivery information with shipping companies to fulfill your orders

These third parties are contractually obligated to use your information only for the services they provide to us and to protect your data in accordance with applicable laws.

8. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and other updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@windholz.io
• Managing your preferences in your account settings

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

While we primarily operate in Switzerland, some of our service providers may process data outside of Switzerland. We ensure that appropriate safeguards are in place to protect your data in accordance with Swiss data protection standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Windholz Double Reeds
Mo.Du.Lar GmbH
In der Linden 7
8344 Bäretswil
Switzerland
Email: info@windholz.io

13. Data Protection Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch